Legal
Privacy Policy
Last updated 12 November 2026
This policy explains how Real Intelligence Limited, trading as Real Intelligence (we, us), handles personal information. We follow the New Zealand Privacy Act 2020 and its information privacy principles.
1. What we collect
Our website doesn't use cookies, analytics or tracking tools, and it doesn't have forms. We only collect personal information that you choose to give us, for example when you emailhello@realintelligence.now: your name, email address, organisation, and anything you tell us in your message. If you become a customer, we also collect the details needed to provide and bill for our services (such as contact and billing details).
We don't keep our own access logs for the website. Our hosting provider (see section 5) may process technical data such as IP addresses and browser details, for example to deliver pages securely and prevent abuse.
2. How we use it
- to reply to your enquiries and talk to you about our services;
- to provide, manage and bill for our services and products;
- to meet our legal and tax obligations;
- to protect our business, systems and people.
We don't sell personal information, and we don't use it for advertising.
3. Who we share it with
We share personal information only when we need to: with service providers who help us run our business (for example email, hosting, accounting and payment providers), with professional advisers, or where the law requires it. We ask providers to protect it and use it only for our purposes.
4. How long we keep it
We keep personal information only as long as we need it for the purposes above or the law requires, then we delete or anonymise it.
5. Where it's stored
Our website is hosted on Amazon Web Services, and our other providers may store or process information outside New Zealand, including in the United States. We take reasonable steps to make sure it is protected by comparable safeguards when it is sent overseas.
6. Security
We take reasonable steps to protect personal information from loss, misuse and unauthorised access. No online system is completely secure. If a privacy breach causes, or is likely to cause, serious harm, we will notify you and the Privacy Commissioner as the Privacy Act requires.
7. Your rights
You can ask us for a copy of the personal information we hold about you, and ask us to correct it. Email hello@realintelligence.now and we will respond within 20 working days.
8. Questions and complaints
Our privacy officer is The Director, reachable athello@realintelligence.now. If you're not happy with how we handled your information, please contact us first. You can also complain to theOffice of the Privacy Commissioner.
9. Changes to this policy
We may update this policy, for example if we add analytics or a contact form. The "last updated" date above shows when it last changed.